FAQs

If you have an inquiry that is not answered in our FAQs, you can always reach out to us at ritzy.ae@hotmail.com

ORDERS & SHIPPING

Where do you ship?

We currently ship within the UAE and to selected international destinations. Shipping availability and delivery timelines are displayed at checkout based on your location.

How long will my order take to arrive?

Orders are typically processed within 1–2 business days. Delivery times vary depending on your location and selected shipping method. Once your order is dispatched, you will receive a confirmation email with tracking details.

Can I track my order?

Yes. As soon as your order is shipped, you will receive a tracking link via email so you can follow its journey.

PRODUCTS & MATERIALS

What materials are used in Ritzy jewelry and accessories?

Ritzy pieces are crafted using carefully selected materials, including gold-plated finishes and premium components designed for both beauty and durability. Each product description includes specific material details.

How should I care for my jewelry?
  • Avoid contact with water, perfume, and chemicals

  • Store jewelry in a dry place when not in use

  • Gently wipe with a soft cloth after wear

Proper care helps preserve the finish and longevity of your jewelry.

Are your products suitable for everyday wear?

Yes. Our collections are designed to be worn effortlessly from day to night. While suitable for everyday wear, we recommend mindful care to maintain their refined finish.

RETURNS & EXCHANGES

What is your return policy?

We accept returns on eligible items within a specified period from the date of delivery, provided they are unused and in original condition. Please refer to our Returns & Exchanges page for full details.

Can I exchange an item?

Exchanges may be available depending on stock availability. Please contact our customer care team for assistance.